Terms & Conditions

Thank you for visiting Cocoa Cashmere London

If you continue you to use this website you are agreeing to comply with and be bound by the following terms and conditions of use. The terms and conditions together with our security and privacy policy govern Cocoa Cashmere London's relationship with you in terms of the website

Cocoa Cashmere London is the trading name, traded by Chantemere Limited, based in, London, registered in England, company number 12991676, referred to as “us “ or “we”. The term “you “ refers to the user or viewer of this website.

This website contains material which is owned by us.This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice. It is expressly prohibited to resell any of the products on the internet.

The purchases of merchandise through Cocoa Cashmere London is strictly limited to parties who can lawfully enter into and form contracts on the site in accordance with the laws of England, Scotland and Wales.


Product Descriptions
We place great emphasis to make sure our product information is accurate. We are working with a natural fibre and sometimes there can be a difference between batches, so the colour may vary to the colour on the website. Measurements may vary slightly from garment to garment.


Quality And Warranty

  1. The Company warrants that ( subject to other provisions of these conditions) upon delivery the goods shall :
    1. be of a satisfactory quality within the meaning of the Sale of Goods Act 1979
    2. Be reasonably fit for the purpose for which the goods are commonly used.
  2. The Company shall not be liable for a breach of any of the warranties in condition 1 if:
    1. The customer makes any further use of such goods after giving such notice.
    2. The defect arises because the customer failed to follow the Company’s oral or written instructions as to the cleaning storage or use of the goods or good trade practice.
    3. The customer alters or repairs such goods without the written consent of the company.

Prices
The price of the goods shall be the Company’s quoted price. All prices are inclusive of Value Added Tax. Prices given are indications of suggested selling price and are subject to change without notice. No payment shall be deemed to have been received until the Company has received cleared funds. The customer will make all payments under the contract in full without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise unless the Customer has a valid court order requiring an amount equal to such deduction to be paid by the Company to the customer.


General
Cocoa Cashmere London's total liability for any claim will not exceed the price of the goods supplied by Cocoa Cashmere London. Cocoa Cashmere London shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or in any other way. Cocoa Cashmere London cannot accept any liability for any failure to comply with specific instructions stated in the brochure. Customer statutory rights are not affected by this statement.


Force Majeur
The Company reserves the right to defer the date of delivery or to cancel the Contract or reduce the volume of the Goods ordered by the Customer (without liability to the Customer) if it is prevented from or delayed in the carrying on of its business due to circumstances beyond the reasonable control of the Company including without limitation, acts of God, governmental actions, war or national emergency , acts of terrorism , protests, riot , fire, explosion, flood, epidemic , lock outs, strikes or other labour disputes or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, provided that , if the event in question continues for a single uninterrupted period in excess of 180 days , the Customer shall be entitled to give notice in writing to the Company to terminate the contract.


Consumer Contracts
“Cooling-off” periods: Consumers are able to cancel distance or off-premises contracts without having to give any reason within 14 calendar days. Consumers must return the goods within 14 calendar days of cancelling the contract.

Refunds: As distance and off-premises retailers we are allowed to withhold paying refunds until goods are returned by the consumer. We may also reduce the refund where the value of the returned goods has been diminished due to excessive handling by the consumer.