Shipping

All orders over £100 will be shipped for free in the UK.

There is a shipping charge of £4.95 for orders under £100.

All items available from stock will be dispatched within 48 hours. Please note that during busy sale periods there may be a delay.

Your parcel(s) will need to be signed for in person. Please ensure the delivery address is an address where you will be at the time of delivery (home or work).

If someone is not present at the time of delivery, our courier company will leave a calling card and you will be able to reschedule your delivery for a more convenient time.

Parcels with a business address chosen will be delivered to the designated delivery place at the chosen business address, not directly to the recipient.

All orders over £400, there is no shipping charge (duties & taxes apply see below).

EU - There is a shipping charge of £15 for orders under £400  (duties & taxes apply, see below).
Rest of the world - There is a shipping charge of £20 (duties & taxes apply, see below).

All items available from stock will be dispatched within 48 hours.  Please note that during busy sale periods there may be a delay.

Your parcel(s) will need to be signed for in person and you will be required to provide the recipient's daytime telephone number when you place an order.

The delivery address needs to be an address where you will be at the time of delivery (home or work).

Please note: The shipping total at the checkout now includes the shipping cost, applicable customs duties & taxes. There will be no additional charges for delivery. 

The placing of an order constitutes a binding contract between the customer and Cocoa Cashmere London and implies acceptance of the terms and conditions.

All orders are subject to acceptance and availability.  Order payment will not be processed until it is ready to be dispatched.

To check on the status of an order or verify delivery, please contact us. 

T: 07947 658 687

E: sales@cocoacashmere.com

Our office hours are 09:00 to 17:00, Monday to Friday. We are closed at the weekend and on Bank Holidays and any orders or enquiries received during this time will be processed the next working day.

We do our best to ensure that our stock availability online is correct but if for any reason there is a discrepancy, we will notify you immediately and provide alternative options where possible.